Privacy Policy

1. Data Controller

The processing of personal data carried out on the site and the associated application is under the responsibility of:

• Name / Trade name: Mr. Lucas Provenzano (trading under the commercial name SyncAgency)
• Company registration number (BCE / VAT): BE 1022.944.578
• Registered address: Rue des Fiestaux 9, 6280 Gerpinnes, Belgium
• Contact: contact@syncagency.fr

2. Data Collected

In the context of using our software solution (SaaS), we collect the following data:

• Identification data: Name, first name, agency name, email address, phone number.
• Billing and payment data: Transaction history, billing address (sensitive credit card information is processed and secured directly by our PCI-DSS certified payment partner and does not pass through our servers).
• Technical connection data: IP address, connection logs, browser type — to ensure infrastructure security.
• Analytics data: Anonymized usage metrics collected via Plausible Analytics (privacy-first, no cross-site tracking).

3. Purpose of Processing

Your data is strictly used for:

• Creating and managing your user account on our CRM.
• Providing our communication and audience management services.
• Managing billing, payments, and accounting.
• Customer support and technical issue resolution.
• Fraud prevention and compliance with our legal obligations.
• Improving the product via anonymized analytics (Plausible).

4. Data Sharing with Third Parties

Your data is never sold for commercial purposes. It may only be shared with our strict subcontractors for service delivery:

• Our secure hosting providers (data hosted in France, encrypted at rest and in transit).
• Our payment partners (banking gateways and acquirers) for secure financial transaction processing.
• Plausible Analytics (anonymized, cookieless analytics — no personal data transmitted).

5. Data Retention

We retain your data for the strict duration of service use. Upon account deletion, your identification and billing data is retained for the legally required period (generally 7 years in Belgium for fiscal and accounting obligations) before being permanently deleted.

6. Data Security

SyncAgency implements enhanced technical and organizational measures to protect your data against unauthorized access, loss, or alteration: SSL/TLS encryption for all communications, restricted database access, and regular security audits.

7. Cookies

We use only essential functional cookies (session management) and privacy-first analytics (Plausible — no persistent tracking cookies, no fingerprinting, no cross-site data). No advertising cookies are used. See our Cookie Policy for full details.

8. Your Rights (GDPR Compliance)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access and rectification.
• Right to erasure (right to be forgotten).
• Right to restriction of processing.
• Right to data portability.
• Right to object to processing.

To exercise these rights, contact us at: contact@syncagency.fr

9. Policy Updates

We reserve the right to update this Privacy Policy at any time to remain compliant with legal developments. The current version is the one accessible online on this page.

10. Contact Us

If you have questions about this Privacy Policy or the management of your data:

• Email: contact@syncagency.fr
• Telegram: t.me/pvzlucas